Return & Refunds Policy

At Xander Decor, we strive to provide high-quality Bathroom Products, Bedroom Accessories, Kitchen Appliances, and Living Room Essentials. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy subject to the terms below.

1. Eligibility for Returns

• Items must be returned within 14 days from the date of delivery.
• Products must be unused, undamaged, and in their original packaging with all accessories and tags attached.
• We do not accept returns for items that have been used, altered, or damaged due to customer handling.
• Certain items such as personal hygiene products (towels, bedding), clearance items, or customized orders are non-returnable.

2. Return Process

1. Contact Us – To initiate a return, email us at [[email protected]] within 14 days of receiving your order. Please include your order number and a brief reason for the return.
2. Approval & Instructions – Once your request is approved, we will provide you with return instructions, including the shipping address.
3. Return Shipment – The item must be shipped back within 7 days after approval. The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Approval – Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your return within 3-5 business days.

3. Refund Policy

• Once your return is approved, a refund will be processed via cash.
• Refunds may take 5-10 business days to reflect, depending on your bank’s processing time.
• If your return is rejected, we will notify you and return the item at your expense.

4. Exchanges

• We allow exchanges only for defective or damaged products.
• If you received a damaged item, email us at [[email protected]] within 48 hours of delivery with photos of the damage.

5. Cancellations

• Orders can be canceled within 24 hours of placing them. After this timeframe, we cannot guarantee cancellations as processing may have begun.

6. Contact Us

If you have any questions about our Refund & Return Policy, feel free to contact us [email protected].